Job Description

Laptop and desktop hardware management Linux OS troubleshooting, patch management, etc Basic Windows and MacOS administration Basic networking Firewall and switch administration, NAT, WAN and LAN Server hardware and software administration Administration of Endpoint server, AV and WiFi Basics of Virtualization, RAID, etc Detailed Job Description and required skills: Must have working knowledge of Linux OS based desktops and servers including Ubuntu, CentOS. Should be aware of Linux File system, SAMBA, NFS, configurations and general Linux CLI commands, troubleshooting procedures, etc Should be adept with Windows 10/11 and Apple MacOS systems desktop operating systems, troubleshooting methods, configurations, user profiles and configuring business applications, etc. Relevant certifications on IT system administration - Microsoft, Redhat, etc. Have excellent communication with the internal team, vendors, service providers on IT policies, tasks and activities. Should be adept with terminologies on server, networking, Internet, Wi-Fi, LAN, WAN, DLP, Endpoint, IDS, MFA, Fibre connectivity, Switching, Routing, Firewall, Linux, Windows, etc Should be able to manage Wi-Fi access, configuration, access points and troubleshooting Administration of local desktop and server patch management, DLP and Endpoint security (Antivirus) Perform regular local data and IT configuration backup and restore checks IT vendor management - interact with vendors and suppliers for AMC, support and troubleshooting issues Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties Maintain an inventory of all IT hardware and software resources Investigate system problems, identify their source, determine possible solutions, test and implement solutions, document for future reference Enforce management approved policies on IT Dos and Don’ts. Maintain and enforce internal and client IT security policies. Maintain management reporting structure. Send regular reports on day-to-day activities, issues and changes performed. Provide on-site and/or remote technical support when in need. Responsibilities may require working in rotational shifts or weekend Optional Skills: Knowledge of cloud administration and management – Azure, AWS, GCP Understanding of ITIL, ISO standards and applicability in IT Day to day work Inclination to automate repetitive and mundane IT tasks. Setup logging, monitoring and alerting systems

Skills Required

• Communication Skills